Privacy Policy

Last updated: 14 October 2025

This Privacy Policy explains how Qi Interactive Limited (“we”, “us”, “our”) processes personal data when you use Saywell (the “App”).

1. Data Controller

Qi Interactive Limited
29 Mapledene, Kemnal Road, London, BR7 6LX, United Kingdom
Email: support@qi-interactive.com

2. Data We Collect

Account Data

  • Email address (required)
  • First name and last name (optional)
  • Password or social login credentials

All account data is managed by Authentication and User Management platform Clerk.

Learning Data

  • Voice recordings created during activities
  • AI-generated transcriptions and feedback
  • Progress and interaction logs

Technical Data

  • Device type, operating system, browser version

3. How We Use Data

Purpose Data Used Legal Basis
Account registration and login Email, name, password/social login Contractual necessity
Personalised learning feedback Voice recordings, transcripts, progress Legitimate interests
AI-powered content generation Transcripts and interaction context (non-identifiable unless volunteered) Legitimate interests
Service operation and diagnostics Technical and usage data Legitimate interests

No marketing use. We do not use personal data for advertising or marketing.

4. Voice Recordings and Transcriptions

  • Stored securely on AWS in Ireland (EU).
  • Processed and analysed to deliver feedback and personalised content.
  • Not shared with third parties for marketing or profiling.
  • Deleted with the account; associated transcripts and audio are removed upon account deletion.

5. Storage Location and Security

All hosting and primary storage are in the EU (Ireland) on AWS. Encryption is applied in transit and at rest.

6. Processors and Recipients

  • AWS – hosting and storage (Ireland)
  • Clerk – authentication and authorisation (EU/US)
  • OpenAI – AI processing (US)

7. International Transfers

Where processing occurs outside the UK/EU, lawful safeguards such as the EU–US Data Privacy Framework or Standard Contractual Clauses apply.

8. Retention

  • Data kept while account is active.
  • Upon deletion, personal data is erased within 30 days.
  • Anonymised data may be retained for analytics.

9. Your Rights

  • Access, correct, or erase data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent
  • Complain to the ICO (UK)

10. Children’s Privacy

The App may be used by minors. We do not knowingly collect data from children under 13 without parental consent.

11. Territory and Platforms

Global availability. Platforms: Web and Android at launch; iOS forthcoming.

12. Changes to this Policy

We will update this Policy as needed. The latest version is always published in the App and on our website.

13. Contact

For questions or data requests, contact support@qi-interactive.com.

© Qi Interactive Limited. All rights reserved.